Effective Date: July 21, 2025
At Audera, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your data when you use our digital Layered Process Audit (LPA) platform, website (audera.io), or related services (collectively, “Services”). By using our Services, you agree to the practices described in this policy.
1. Information We Collect
We collect information to provide and improve our Services, ensuring a seamless and secure experience for our users. The types of information we collect include:
- Personal Information: When you register for an account, book a demo, or contact us, we may collect your name, email address, job title, company name, phone number, and other contact details.
- Usage Data: We collect data on how you interact with our Services, such as pages visited, features used, audit activities, and device information (e.g., IP address, browser type, operating system).
- Audit-Related Data: When using our LPA platform, we collect data related to audit checklists, responses, non-conformance reports, and uploaded content (e.g., photos or notes), which may include operational or employee-related information provided by you or your organization.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to deliver, maintain, and enhance our Services, including:
- Providing and personalizing the LPA platform, including audit scheduling, analytics, and reporting.
- Processing demo requests, account management, and customer support inquiries.
- Analyzing usage trends to improve platform functionality and user experience.
- Sending service-related communications, such as updates, alerts, or account notifications.
- With your consent, sending marketing communications about Audera’s products, events, or promotions.
- Ensuring compliance with legal obligations and protecting the security of our Services.
3. How We Share Your Information
We do not sell your personal information. We may share your data only in the following circumstances:
- With Your Organization: Audit-related data may be shared with authorized users within your organization to facilitate LPA workflows and collaboration.
- Service Providers: We work with trusted third-party providers (e.g., cloud hosting, analytics, or customer support platforms) who process data on our behalf under strict confidentiality agreements.
- Legal Compliance: We may disclose data if required by law, regulation, or legal process (e.g., court orders or subpoenas).
- Business Transfers: In the event of a merger, acquisition, or sale, your data may be transferred as part of the transaction, with safeguards to maintain privacy.
4. Data Security
We take data security seriously and implement industry-standard measures to protect your information, including:
- Encryption of data in transit and at rest using secure protocols (e.g., TLS/SSL).
- Regular security audits and vulnerability assessments of our platform.
- Access controls to ensure only authorized personnel can access sensitive data.
While we strive to protect your data, no system is completely secure. If you suspect unauthorized access to your account, please contact us immediately at [email protected].
5. Your Data Rights
Depending on your location, you may have rights under data protection laws, such as the General Data Protection Regulation (GDPR) or California Consumer Privacy Act (CCPA). These rights include:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Opt-Out: Opt out of marketing communications or certain data processing activities.
- Data Portability: Request your data in a structured, machine-readable format.
To exercise these rights, contact us at [email protected]. We will respond within the timeframes required by applicable law (e.g., 30 days for GDPR requests).
6. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Audit-related data is retained based on your organization’s subscription terms and data retention policies. Upon account termination, we securely delete or anonymize data in accordance with applicable regulations.
7. International Data Transfers
As a global platform, Audera may transfer data to countries outside your region, such as to cloud servers in the United States. We ensure compliance with data protection laws through mechanisms like Standard Contractual Clauses (SCCs) under GDPR. For more information, see the European Commission’s guidelines.
8. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your preferences via our cookie consent tool or browser settings. For details, see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party sites, such as Quality Magazine or ASQ. We are not responsible for the privacy practices of these sites. Please review their policies before sharing information.
10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or a notice on our website. The updated policy will be effective as of the date posted.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Audera, LLC.
Email: [email protected]
